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  • 🌟 Benefits of Defining Service Levels:
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    Setting Up Service Levels [Optional] 🚛

    Last updated March 21, 2025

    Clearly defining your service levels (shipping methods) allows you to efficiently manage shipping preferences and provide consistent service to your customers. Follow these steps if you wish to set up service levels.

    Service levels are optional and should be used with caution. If you chose to set up shipping levels, Parsel will follow those and may hide the best shipping rate, however you can manually override to another shipping option. If you do not set up shipping methods, Parsel will default to the cheapest shipping option when fulfilling orders.

    Step-by-Step Guide:

    1. Log in to Your Parsel Account:
    1. Navigate to Service Levels Settings:
    • Click on "Settings" in the sidebar menu.
    • Select "Service Levels" (also known as Shipping Methods).
    1. Add or Review Your Service Levels:
    • Service levels will pull from your Shopify shipping options.
    • Naming conventions can be updated on your Shopify shipping profiles.
    1. Set Shipping Methods:
    • For each service level, define how you would like those orders to be shipped.
    • "No preferred shipping service" will default to the cheapest shipping option.
    • During fulfillment, shipping methods can be overridden by clicking on the shipping option, and selecting a different option.
    1. Save Your Service Levels:
    • Review your settings to ensure accuracy.
    • Click "Save" to finalize your shipping methods.

    🌟 Benefits of Defining Service Levels:

    • Consistent Customer Experience: Clearly defined shipping methods ensure customers know exactly what to expect.
    • Operational Clarity: Streamlined service level mapping improves efficiency and reduces errors.
    • Flexible Management: Easily adapt your shipping strategies according to business needs and customer demands.

    For assistance or further customization of your service levels, Parsel’s support team is available via chat or email.

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