Manage Your Shipping Service Levels
Last updated June 25, 2026
Mapping service levels to specific shipping methods allows you to operationalize your shipping preferences by selecting which shipping carrier services are available for each service level you offer customers. Follow these steps if you wish to set up service levels.
Service levels are optional and should be used with caution. If you chose to set up shipping levels, Parsel will follow those and may hide the best shipping rate. However, you can manually override to another shipping option when purchasing shipping labels. If you do not set up service levels, Parsel will default to the cheapest shipping option when fulfilling orders.
Step-by-Step Guide:
- Navigate to Service Levels Settings:
- Click on Settings in the sidebar menu.
- Select Service Levels.
- Add or Review Your Service Levels:
- Click Add service level mapping to begin.
- Service levels will pull from your Shopify shipping options.
- Naming conventions can be updated in your Shopify shipping profiles.
- Set Shipping Methods:
- For each service level, define how you would like those orders to be shipped.
- Selecting No preferred shipping service in Shipping methods will default to the cheapest shipping option.
- During fulfillment, shipping methods can be overridden by clicking on the shipping option, and selecting a different option.
- Save Your Service Levels:
- Review your settings to ensure accuracy.
- Click Save to finalize your shipping methods.
🌟 Benefits of Defining Service Levels:
- Consistent Customer Experience: Clearly defined shipping methods ensure customers know exactly what to expect.
- Operational Clarity: Streamlined service level mapping improves efficiency and reduces errors.
- Flexible Management: Easily adapt your shipping strategies according to business needs and customer demands.
For assistance or further customization of your service levels, Parsel’s support team is available via chat or email.