💳 I Made My Payment but Still Can’t Purchase Labels - What Now?
Last updated June 10, 2025
If you've made a manual payment (often following a failed payment attempt) but are still unable to purchase labels in Parsel, here's what you need to know:
✅ Good News: Instant Access After Payment
Our system has been updated! Once you complete a payment through Stripe, your account is now updated immediately - you no longer need to wait up to 15 minutes.
🔄 Still Seeing Issues?
If you're still unable to purchase labels right after making a payment, try the following:
- Refresh the Parsel app or browser window.
- Double-check that your payment was successful on your end.
- If the issue persists, please contact us -we're here to help.
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