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Right now, Parsel seamlessly integrates with Shopify to simplify your order management and shipping processes.

To request integrations with other platforms, please contact Parsel support via chat or email.

Parsel Integrations

Parsel accounts are designed to connect to a single Shopify store. If you have multiple Shopify stores you'd like to manage through Parsel, here's what you can do:

Steps to Connect Multiple Shopify Stores:


Set up a unique Parsel account for each Shopify store using different email addresses.


Follow the standard Parsel account setup process individually for each new store.


Add users to each Parsel account, including those who manage your other Parsel accounts.


Linking your accounts is accomplished by sharing users across multiple Parsel accounts.


Easily switch between your Parsel accounts by clicking on the organization name at the top-right corner of the Parsel interface. From there, you can seamlessly move between your different Shopify store accounts.

If you need further assistance or have questions, our support team is always ready to help via chat or email!

Connecting Multiple Shopify Stores to Parsel

Parsel requires your phone number to ensure carriers can reach you promptly if any shipping issues arise. Rest assured, we respect your privacy and do not share your information with anyone.

If you have further questions or need assistance, our support team is always here to help via chat or email!

Why Does Parsel Need My Phone Number?

If Parsel encounters an error syncing with Shopify, simply click the retry button to attempt to sync the orders again. 

Should you experience continued issues, our support team is ready to assist you through chat or email!

Parsel Says "Shopify Failed to Update" – What Does This Mean?

Initiate customer returns directly in Shopify. If the return prompts a replacement order, Parsel will automatically sync with Shopify to display the unfulfilled order.

For more detailed instructions or further information, please visit the Shopify Help Center. If you need additional assistance, Parsel’s support team is always available via chat or email.

Where Can I Initiate a Customer Return?

At this time, return labels must be created in Shopify. For more information, please visit the Shopify Help Center. If you require further assistance, feel free to reach out to Parsel’s support team via chat or email.

Can I Use Parsel to Generate a Customer Return Label?

Parsel does not offer full inventory management. However, it does update Shopify inventory in specific instances:

 When an order is fulfilled, Parsel automatically decrements the inventory in Shopify.

 If a shipment is voided, Parsel updates Shopify, marking the order as unfulfilled and incrementing the inventory accordingly.

For detailed inventory management features, please continue managing inventory directly within Shopify.

Does Parsel Track My Inventory?

Parsel does not require a password for login. We use your email address for secure account access. If you get signed out, simply enter your email address, and you'll receive an email containing a secure "magic link." Click the link provided in the email to instantly access your Parsel account. No password required!

 I Didn't Set Up a Password, How Do I Log in Next Time?

Yes, Parsel adheres strictly to shipping regulations and carrier guidelines, meaning certain items are restricted or prohibited. These typically include:

Perishable foods without proper packaging

For detailed information on restricted or prohibited products, please refer directly to your chosen carrier’s guidelines. If you have specific questions or need further clarification, Parsel’s support team is always available via chat or email.

Are There Any Types of Goods That Cannot Be Shipped Using Parsel?

Shipping claims are typically filed by the 

 (also called the shipper or seller), not the recipient. Since the sender holds the shipping agreement with the carrier and has access to the necessary documentation (like proof of shipment and value), they are responsible for initiating the claim process.

If your shipment was sent through Parsel, 

. Claims may take up to 60 days for a carrier response. If you purchased 

 (shipping insurance), you may be eligible for a faster resolution.

Who Files a Shipping Claim?

reprint packing slips and shipping labels for a batch

Use the search bar or filter options to locate the batch/order you need to reprint.
 

 at the top right of the page, and you’ll see three printing options:

both the packing slips and shipping labels

 in a single run, sorted by order number (oldest to newest).

Review your selections and send them to your printer. 

📌 Tip: You can reprint any of these as many times as needed - perfect for misplaced labels or last-minute changes.

🖨️ How to Reprint Your Batch in Parsel

Need to send items from a single order in more than one package? Parsel makes it easy to manage split shipments. Just follow the steps below:

🔧 Step-by-Step: Splitting an Order into Multiple Packages

Locate the order you want to split and click on the order number in your Parsel dashboard.



 option to begin managing the items across different packages.



 sign next to any item you'd like to pack separately. This will un-assign the item from its current package.



Drag and drop the unassigned item into the new package area (look for the blue box under "Package 1").



Once you’ve arranged the items into their respective packages, click 

The page will refresh automatically, displaying the new package breakdown.



 for each package to make sure everything is correct.



 to buy shipping labels for all packages.

📦 How Can I Split My Order Into Multiple Packages?

Yes, Parsel makes it easy to void shipments - whether you're correcting a mistake, changing an address, or need to reprocess an order. You can void shipments individually or in bulk.

Find the shipment you want to void, then click the 

 next to the order number. A confirmation pop-up will appear - click 

Select multiple shipments using the checkboxes on the left side. Then, click the 

🔁 Can I Void a Shipment?

Setting up custom package sizes in Parsel helps ensure shipping accuracy and efficiency - especially if you use specific box types often. You can add new packages or update existing ones at any time.

🔧 Steps to Add or Edit Package Sizes in Parsel:

 (length, width, and height) of your box. Input the 

 of the package (just the package, not including the products).



Once you’ve entered all the details, click 

 to add the new package to your available list.



Select the package from your list. Update any details as needed. Click 

Parsel uses your shipping history to automatically recognize and suggest the best-fitting package for future orders - saving you time on fulfillment.

📦 How Can I Add or Change My Package Sizes?

While Parsel doesn’t allow you to directly edit product weights within its platform, it seamlessly pulls this information from 

. So, if you need to make a change, it all starts there.

🛠️ How to Update an Item’s Weight:

 and navigate to the product page of the item you want to update.



 section and enter the new product weight.



 on the product page to apply the updated weight.



The next time that product is ordered, Parsel will 

⚖️ How Do I Change the Weight of an Item on Parsel?

If you spot an error in a shipping address, no worries - updating it is simple through Shopify. Parsel pulls order information directly from your Shopify store, so all address changes must be made there.

Log in to your Shopify admin and go to the 

 next to the shipping address. Make the necessary corrections.



The corrected address will automatically sync with Parsel shortly after you save it in Shopify.

🏠 How to Change the Address on Parsel

Need to add branding or update info on your packing slips? Parsel lets you customize your packing slip template so every order looks just right.

Make the necessary changes to your packing slip content.

⚠️ 

 - only include details you’re comfortable sharing with customers.



🧾 How Can I Edit My Packing Slip?

Shipping individual orders through Parsel is quick and easy. Just follow these steps to fulfill and send a single order:

From your Parsel dashboard, click on the order number you want to fulfill.



Double-check that all products and quantities in the order are correct.



Choose the appropriate package type and confirm or enter the package weight.



Select your desired shipping carrier and service level, then click 

Once the label is purchased, you can print the 

📦 How Do I Send a Single Order on Parsel?

 in Parsel is a tool that helps streamline your fulfillment process by grouping similar orders together.

Process multiple orders with the same products or SKUs at once.



Avoid repetitive tasks - package types, weights, and carrier selections can be applied in bulk.



Batching simplifies the workflow, helping your team stay organized and accurate during fulfillment.

When creating a batch, Parsel groups orders based on shared attributes like product type or quantity. You can also select orders manually to create a custom batch.

📦 What Is a Batch in Parsel?

 in Parsel for a variety of reasons - and they must be resolved in Shopify before they can be fulfilled.

Once the hold is removed in Shopify, the order will 

You can process single orders directly from the hold list 

🔗 For more help with placing or removing order holds, visit the Shopify Help Center.

⏸️ Why Are Orders On Hold in Parsel?

To place an order on hold in Parsel, you'll need to do so directly in 

. Parsel recognizes and mirrors hold statuses set in your Shopify store.

Open the order you'd like to place on hold in your Shopify admin.



Once the update is made, Parsel will reflect the on-hold status at the top of your order list.

📌 Note: Orders placed on hold cannot be added to batches in Parsel.

🔗 For more detailed instructions, check out the 

⏹️ How Can I Put an Item on Hold?

Go to the order in Shopify and initiate the return process.



If a replacement order is created during the return process, Parsel will automatically 

Once the replacement order appears, you can fulfill it through Parsel just like any other order.

🔗 For step-by-step instructions, check out the 

🔄 Where Can I Initiate a Customer Return?

return labels must be created directly in Shopify

 - Parsel does not support return label generation at this time.

Begin the return process through your Shopify admin panel.



Shopify allows you to create and send a return label to your customer.



If a replacement order is issued, Parsel will automatically sync and show it in your unfulfilled orders list.

📬 Can I Use Parsel to Generate a Customer Return Label?

 feature - but merging is still possible with the help of 

) to combine multiple orders from the same customer. These apps let you set up custom workflows to define when and how orders should be merged.



Once the orders are merged in Shopify, Parsel will 

 in your dashboard.

💡Tip: Merged orders in Shopify will behave just like any other order in Parsel and can be fulfilled as usual.

🔗 Can I Merge Orders in Parsel?

manual orders cannot be created directly in Parsel

Use Shopify to manually create the order. This is helpful for phone orders, wholesale accounts, or custom requests.



Once the order is created in Shopify, Parsel will 

💡Need help creating a manual order? Check out the 

✍️ Can I Create a Manual Order on Parsel?

does not include full inventory management

 to make sure your inventory stays up to date during fulfillment.

🔄 How Parsel Interacts with Inventory:

When an order is fulfilled in Parsel, Shopify inventory is 

If a shipment is voided in Parsel, the order is marked 

🧠 For full inventory management, continue to use your Shopify backend or a dedicated inventory app.

📦 Does Parsel Track My Inventory?

We get this question often — so here’s a quick guide to help you locate your PO (Purchase Order) in Parsel. It’s actually super simple!

 to look for your PO, you might notice it doesn’t show up right away.

 at the top of the table. (Look for any applied filters like statuses — clear those out!)
 

Once the filters are removed, your PO should appear in the list.
 

If a shipping label has already been created for the order, you can also:

Use the search bar to look up your PO number or order information there.
 

This is often the fastest option if the order has moved past the unfulfilled stage!

If you’re still having trouble or need more help — feel free to reach out to us. We’re happy to help! 🎉

📦 How to Find a Purchase Order (PO) in Parsel

If you’ve already purchased a shipping label but need to fix something - like the 

 - here’s exactly what you’ll need to do.

 Shipping labels can’t be edited after purchase. The only way to correct a mistake is to 

create a new one with the correct details.

Unfortunately, labels cannot be edited after purchase. To correct any information, you’ll need to void the incorrect label first.

Locate the shipment you need to correct.
 

Once the label is voided, the order will move back to your 

📝 Step 2: Return to the Order and Correct the Information

After voiding the label, head back to the 

 in Parsel by going to Settings > Packages.
 

 in Shopify if needed — it will sync automatically with Parsel once saved.

Purchase the new label with the updated details.
 

❗️Important: Don’t Cancel in Shopify!

Do not use the “Cancel Fulfillment” button in Shopify

 to properly cancel the label and keep your inventory accurate.

 must be updated in Shopify before re-purchasing a label.
 

 can be updated directly in Parsel when processing the replacement label.

FAQs